Customer support
Help when you need it, from engineers who know your environment
One number, one ticket, one owner. Business-hours helpdesk with 24/7 cover for critical outages, and response targets we report against every month.
Get support
Every way to reach the team
Pick whichever channel suits the issue — every request lands with the same engineers and the same response targets.
Call the helpdesk1300 660 368Mon–Fri, 8:00 AM – 6:00 PM AESTEmail a tickethelpdesk@cspro.com.auAcknowledged within 4 business hoursEmergency support1300 660 36824/7 for critical outages
Client portalportal.cspro.com.auLog, track, and review tickets
Share your desktop
Give an engineer temporary access to your screen for hands-on troubleshooting.
Support FAQs
Common questions about support
Our standard response time is within 4 hours for business-hour tickets. Critical and high-priority issues receive a 1-hour response guarantee, with emergency escalation paths available when the business cannot wait.
Technology prosperity review
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